Payment & Insurance

Invoices are produced at the time of treatment and are fully itemised for all work, services and goods provided. Payment is expected at the time of treatment.

We accept payment in a variety of forms:

Cash and Credit/Debit Cards - we are now able to take card payments via Solo, Switch/Maestro, Visa (debit & credit) and Mastercard. Not American Express
 

Cheques are accepted in exceptions. However, in clinic you will need a cheque guarantee card which now doubles as a debit card in the majority of cases and payment will be taken by debit card is this cases.

Where pets are covered by insurance policies we are happy to help process the necessary paperwork to help clients reclaim their outlay.

For clients that have a good credit history with us, we do offer a DIrect Insurance Claim service.

Please note that this is only available with certain insurance companies such as Pet Plan. You will need the guarantee that any outstanding monies owed after the insurance company has processed your claim or in the event that the claim is still outstanding after 8 weeks will be paid forthwith.

Pet Insurance

Did you know 1 in 3 pets may require unexpected veterinary treatment each year?* Whilst advances in veterinary medicine mean we can do more for your pet, treatment costs can soon mount up. We recommend Petplan insurance to all our clients to help cover unexpected vets bills.

You may be surprised to hear that you are more likely to claim on your pet insurance than your car or household policies (Allianz Insurance plc). In fact, in our experience if you are one of the few people who don’t need to claim on your pet insurance you really are very lucky indeed!

It’s important to be aware that not all pet insurance is the same. Some policies limit the amount of time or money that you can claim for. Don’t just shop around on price alone.

At Animal House Vets we recommend Petplan insurance for the following reasons:

• With Petplan’s Covered for Life guarantee your veterinary fees cover is renewed each year no matter how much you claim.
• Petplan doesn’t place exclusions at renewal on their Covered for Life policy so on-going conditions such as eczema continue to be covered by the policy.
• Petplan won’t increase your premium or excess just because you make a claim.
• Petplan is a pet insurance specialist so they understand the animal market and work closely with vets, charities and breeders.

Click here to find out more about the different types of pet insurance.

Why not try before you buy? For 4 weeks free Petplan insurance simply click here and quote our practice reference number 1100005536.

* Source: Petplan