What to do in an out of hours emergency

If you pet needs veterinary attention outside normal working hours you deserve to receive the same professional and prompt attention that we hope you receive from us during regular hours. However, even the best vet in the world cannot be personally available 24 hours a day, 365 days a year without it significantly affecting their clinical skills and judgement and therefore patient care.

Nevertheless – it remains our priority to ensure that you and your pet can access high-quality veterinary care no matter what the time of day or night.

However, if you do have an emergency outside of our normal opening hours there is always a vet on call – just for advice or reassurance or so that your animal can be seen if this is best. In the first case please call your surgery’s usual number.

Please read carefully as our out of hours provider depends on the location of your surgery:

Our Chalks Road and Downend Surgeries out of hours service are covered by the emergency service run by Vets Now at Zetland Veterinary Hospital.

They can be contacted on 0117 971 3111. The Full address is Zetland Veterinary Hospital, 32-34 Zetland Road, Redland, Bristol BS6 7AB.

Our Westbury Park and Chipping Sodbury services are covered by the North Bristol Emergency Veterinary Service at Bradley Stoke.

They can be contacted on 0117 905 9000. The full address is: Rowe Veterinary Hospital, Bradley House, Ferndene, Bradley Stoke, Bristol, BS32 9DT